You are safe with us

Confidentiality

Eden has a confidentiality policy that gives more details of how we work. It is a vital part of the counselling relationship and although Eden see clients as young as 2, confidentiality is still explained in a way they will understand.

If you are a child, young person, adult or professional we respect your privacy. You can feel safe knowing that what goes on in the room is not discussed outside of the room.

 

Child Protection

Eden has a Child Protection policy in place that safeguards clients. All of our counsellors attend annual training  in child protection and follow the Eden guidelines which work together with the British Association for Counselling and Psychotherapy (BACP).

Eden works hard with other professionals to keep children safe.

 

Complaints

If you have a complaint or grievance please contact the Eden office. Eden is an organisational member of the BACP and all of the Eden counsellors are individual members of BACP. .

We are bound by its Ethical Framework for Good Practice in Counselling and Psychotherapy and subject to the Professional Conduct Procedure for the time being in force.

 

Equality and Diversity

Eden has an Equality and Diversity policy in place that ensures everybody is treated with respect. So at Eden you can always be sure to receive a very warm welcome when you come through the door.